Summary of facts
in thousand €, unless stated otherwise | 2017 | 20161 | Goal 2020 |
|---|---|---|---|
Financial result | |||
Revenue | 416,426 | 410,457 | |
Share of revenue realised outside of the Netherlands | 64.2% | 66.4% | |
EBITDA | 27,479 | 37,528 | |
Dividend per share (€) | 0.37 | 0.74 | |
Store surface at year-end (m2) | 429,210 | 425,038 | |
Number of employees at year-end (FTE) | 2,849 | 2,765 | |
Circular economy | |||
Yearly sold mattresses collected through return system | 6% | - | 10% |
Revenue from products with > 25% recycled content | 9% | - | 25% |
Revenue from modular products | - | - | 20% |
Waste streams recycled high grade | 72% | 67% | 75% |
Safety and quality | |||
Products which are tested on air quality (based on revenue) | 90% | 93% | 100% |
Number of incidents reported in the field of safety and quality | 1 | - | None |
Customer satisfaction: eKomi score (score 0-10, weighted average based on revenue) | 8.5 | 8.4 | 9.4 |
Responsible chain management | |||
Suppliers who signed the Code of Conduct | 98% | - | 100% |
Number of strategic suppliers with whom we cooperate proactively to ensure CSR criteria are pursued in the purchasing process | 2 | - | 16 |
Tenders for products and services in the Netherlands where CSR criteria are taken into account | 50% | - | 100% |
Energy and CO2 emissions | |||
Purchase of renewable energy | 48% | 65% | 100% |
Energy consumption (TJ) | 285 | - | -10% |
CO2 emissions (tonnes) | 21,024 | - | -10% |
Safe working conditions | |||
Number of accidents with sick leave2 | - | - | None |
Tests performed on air quality3 | |||
- DCs | Yes | - | Yes |
- Loading docks | Yes | - | Yes |
- Stores | No | - | Yes |
Training and education attended by logistics employees (average number of hours) | 2.5 | - | 4 |
- 1 In 2017 new focus themes were determined and new goals were formulated. Because of these changes, there is no comparable data available for many indicators for 2016. Where available these indicators are included in the table above. Furthermore comparable figures for several goals have been adjusted due to the expansion of the scope.
- 2 For 2017 no reliable data is available yet. It is our ambition to report on this goal in 2018.
- 3 Tests performed in the Netherlands in DCs (integrally) and loading docks and stores (by means of sampling)